Returns
Returns
Eligibility
All return & exchange requests must be submitted within 14 days of package delivery (including the 14th day). Our customer service team will promptly process your email return request. Return & exchange requests submitted after the 14-day period will not be accepted.
Additionally, for all approved return requests, please send the package and provide us with the tracking number within 7 days. We will process the refund within 5 business days of receiving the returned package, and the refund will be credited back to the original payment method.
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags intact, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at support@longchamp.com. If your return is approved, we will provide detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
When initiating a return request, please ensure you remain in contact with us within two weeks. This helps our customer service team assist you effectively and prevents delays in resolving your after-sales issues.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and resolve it promptly.
For any questions regarding returns, please contact support@longchamp.com.
Ineligibility (Non-returnable Items)
We cannot accept returns on final sale items, freebies, or gift cards.
Final Sale, Flash Sale products, and accessories cannot be returned or exchanged unless the item arrives damaged or faulty.
Accessories include jewelry, gloves, handbags, hats, belts, scarves, watches, sunglasses, pins, stockings, bow ties, ties, and similar items.
Exchanges
The quickest way to get what you want is to contact LONGCHAMP customer service via email at support@longchamp.com.
You have only one opportunity to return or exchange an item, so please confirm your decision before proceeding with the return.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that your bank or credit card provider may require additional time to post the refund.
Please update the tracking number and logistics carrier in the Returns Center or provide this information via email once your return has been shipped.
While we aim to process all returns and refunds within 5 business days, delays may occasionally occur.
If it has been more than two weeks, please contact support@longchamp.com.
Additional Notes
If you decide you no longer want the item or selected the wrong item, you will be responsible for return shipping fees.
Shipping costs are non-refundable unless the item arrives damaged, faulty, or the package is lost or damaged during delivery.
Please do not send your return to the address listed on your package, as it is not the designated return address.
Our after-sales warehouse is located in the United States where we process returns.
LONGCHAMP has not authorized any third parties for business purposes. Purchases made through unauthorized third parties are not covered under our warranty.
For Buy One Get One promotions, refunds will reflect the discounted amount applied to each item.
Black Friday and Cyber Monday final sale items are not eligible for returns, and price adjustments are not offered for previous orders.
Accessories are not eligible for online promotions.
Final sale items and accessories are not eligible for free shipping.